Last updated: September 25, 2026
HMR LABS LLC provides professional digital services, including web design, graphic design, custom web development, and digital creative services. All services are delivered digitally. No physical products are sold or shipped, so there are no physical returns. Because our services involve time, expertise, and custom work, refund eligibility depends on the nature and stage of the project and on the terms agreed in your Project Agreement.
1. Project Agreements Come First
Before work begins, each project is confirmed through a written quote, proposal, or agreement (a "Project Agreement") that describes the scope, deliverables, timeline, price, and payment schedule. Where a Project Agreement includes specific refund or cancellation terms, those terms apply. This policy applies where the Project Agreement does not say otherwise.
2. Before Work Begins
If you cancel a project after payment but before we have started any work, you may request a full refund of the amount paid, less any non-refundable third-party costs already incurred on your behalf (for example, purchased fonts, stock images, or software licenses), where these were agreed in advance.
3. After Work Has Started
If you cancel a project after work has started, we may issue a partial refund. The refund amount is based on the work already completed, time already spent, and any agreed milestones reached. Payments for completed milestones or approved phases are generally non-refundable.
4. Completed and Delivered Work
Once final deliverables have been delivered and approved, or once final files, source code, or account access have been handed over, the work is considered complete and payments are generally non-refundable.
5. If You Are Not Satisfied
If a deliverable does not match the agreed scope, please let us know promptly. We will first work with you to address the issue through the revision rounds included in your Project Agreement. If we are unable to deliver the agreed scope, we will review a refund for the affected portion of the work.
Refunds are generally not provided for:
- Changes in your preferences or direction after a design or phase has been approved
- Delays caused by missing content, feedback, or materials from the client
- Work requested outside the agreed scope
- Issues caused by third-party services, hosting providers, or changes made by others after delivery
6. How to Request a Refund
To request a refund, email support@hmrlabsllc.com with your name, project details, and the reason for your request. We aim to review requests promptly and will reply by email with our decision and, where applicable, the refund amount.
Approved refunds are issued to the original payment method where possible. Processing times depend on the payment provider or bank used.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will not affect projects already in progress unless both parties agree in writing. Please also review our Terms of Use.
8. Contact Us
If you have questions about this Refund Policy, please contact:
HMR LABS LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States
Email: support@hmrlabsllc.com
Phone: +1 423-498-0031